Ordering a Custom
How is Dux LA's custom jewelry service different from our competitors?
ALL of our custom jewelry is done by hand, and in house. We fulfill all of our custom pieces on a personal level. We take pride in what we do, therefore we will never sell a custom piece to a customer that we are not extremely proud of. Due to the fact that all of our custom pieces are made by us, we are open to negotiating pricing.
Most other companies will simply take your custom orders, and send them out to China to get them made. That usually takes months to get your custom order done, and if anything happens to your custom piece after you received it, there is nothing you can do.
How much does the pricing range from?
Our pricing is very broad, depending on what YOU want. Pricing can range anywhere from $25 to several thousand dollars. We are here for YOU and will conform to your budget. As an example, a smaller basic gold colored pure brass pendant (about 1 in.) will cost around $30. It gets more expensive when you wish for rarer metals, like pure silver and pure gold. We can do these low prices because of the fact that we make every custom order in house, unlike most of our competitors. Please feel free to contact us for specific pricing, we will work with any budget! Contact info below.
How do you know you will be satisfied with your custom piece?
Step 1: Contact us and tell us about the design you have in mind and what material you want it to be made out of. We will give you an approximate price.
Step 2: Approve our sketch of the custom piece you have in mind and agree on a price.
Step 3: Pay half of the final price and we will start working on your piece's design. We will not start working on your piece until you approve the design. We will keep revising the design until you are 100% happy with it. If you already pay the first half of the payment and you decide that you no longer want to work with us, we will 100% reimburse you.
Step 4: Construction of your piece. This will take anywhere from a couple days to a couple weeks. Timing depends on the complexity of your piece and how busy we are at the time. If you need your piece rushed, we will happily work with you and figure out how to get your piece done quickly. After we start making your piece, the first half of your payment is not reimbursable.
Step 5: After your custom piece is done, we will send you pictures and videos of it to make sure you are satisfied.
Step 6: Once you are satisfied with your piece, you will pay the second half of the total price. After we receive your payment, we will send your custom piece out to you with free U.S. 2-3 day shipping. International shipping will cost an extra $10.
*Refunds not accepted upon safely recieving your piece*
Please contact us for pricing or any other questions!
We will respond very quickly and at any time of the day!